Member support
Step 1 of 911% complete
Try this firstThree quick troubleshooting steps may solve the issue.
Important
A screenshot or video is required to submit a support request.

Before you begin, please have a screenshot or screen recording available that clearly shows the issue you’re experiencing. This helps our team understand, reproduce, and resolve your request more quickly.

First, tell us which studio

What studio location were you logged into?

Choose the studio shown in your account.

Try this first

Quick troubleshooting steps

These three checks resolve many common Mobile App issues.

  1. 1Log out, then log back in.
  2. 2Fully close and reopen the Mobile App. Switching to another app is not the same as closing it. Follow the iPhone/iPad guide or Android video guide.
  3. 3Check for an available update. Visit the Apple App Store or Google Play and install any update shown for the Mobile App.

If these steps do not resolve the issue, continue with the support request below.